Spa access and bookings: using Mandara Spa at Portofino Bay
Universal's Loews Royal Pacific Resort does not have an on-site spa; guests use the MANDARA SPA located at the neighboring Loews Portofino Bay Hotel. To book treatments, contact the Royal Pacific concierge who will arrange appointments at Mandara Spa (spa hours are listed on the Mandara Spa site).
In this guide
Which spa do guests use?
Universal's Loews Royal Pacific Resort does not operate its own spa facility. Guests who want professional massage, facial, body or salon services are directed to the MANDARA SPA at Loews Portofino Bay Hotel, the resort's sister property.
The Mandara Spa at Portofino Bay is a separate facility located on the Portofino Bay property; treatments and hours are set by that spa rather than by Royal Pacific.
- Spa name: MANDARA SPA (Loews Portofino Bay Hotel)
- Location: on the Portofino Bay property (adjacent/sister hotel)
- Royal Pacific guests use concierge to arrange bookings
| Property | Spa access |
|---|---|
| Universal's Loews Royal Pacific Resort | No on-site spa — concierge books at Mandara Spa |
| Loews Portofino Bay Hotel | MANDARA SPA — full service (massage, facials, salon) |
How to book Mandara Spa services from Royal Pacific
Royal Pacific guests should contact the hotel concierge to request a Mandara Spa appointment. The concierge will coordinate with Mandara Spa to check availability and confirm treatment times.
If you prefer to call ahead yourself, the Mandara Spa website lists contact information and hours; Royal Pacific concierge can also advise on transportation between the hotels and any arrival procedures mandated by the spa.
- Step 1: Call or visit Royal Pacific concierge (front desk) to request a booking.
- Step 2: Concierge checks Mandara Spa availability and confirms your appointment.
- Step 3: Arrive at Mandara Spa at your scheduled time; spa may have its own check-in procedures.
| Who to contact | Why |
|---|---|
| Royal Pacific concierge / front desk | Primary contact to arrange and confirm Mandara Spa bookings |
| MANDARA SPA website or phone | For spa menu, hours (Spa & Salon hours: 10:00 AM – 6:00 PM) and direct questions about treatments |
What treatments and hours to expect at Mandara Spa
Mandara Spa's published offerings include signature massages (for example Mandara Customized Massage, Fire & Ice Massage, Coconut Poultice Massage), Biotec facials, body treatments, and salon services such as manicures and pedicures. Exact treatment menus and descriptions are available on the Mandara Spa website.
Published Spa & Salon hours for Mandara Spa are 10:00 AM to 6:00 PM. Treatment availability, duration and pricing are set by Mandara Spa and can change without notice; the concierge can confirm current hours and offerings when you book.
- Typical treatments: customized massages, specialty massages, facials, body treatments, nail services
- Spa & Salon hours (published): 10:00 AM – 6:00 PM
- Pricing and treatment durations: check Mandara Spa directly or via concierge
| Sample treatment category | Examples |
|---|---|
| Massages | Mandara Customized Massage, Fire & Ice Massage, Coconut Poultice Massage |
| Facials | Biotec Line Eraser Facial, Biotec Firm-A-Lift Facial |
| Salon & nails | Manicures, pedicures, hair services |
Getting to Mandara Spa from Royal Pacific
Loews Portofino Bay Hotel and Universal's Loews Royal Pacific Resort are sister properties inside Universal Orlando Resort. The hotels are adjacent and concierge at Royal Pacific can advise the most convenient route and any shuttle or walking options.
If you prefer to walk, follow the resort paths between properties; if you prefer assistance, ask the concierge for directions or for any available shuttle/water-taxi guidance. Mandara Spa may have its own check-in location and arrival instructions.
- Ask Royal Pacific concierge for the recommended walking route or transport option
- Allow extra time for transfer and spa check-in; arrive a few minutes before your scheduled treatment
- Confirm the spa's arrival/check-in policy when you book
| From | Suggested action |
|---|---|
| Royal Pacific front desk/concierge | Request spa booking and directions to Mandara Spa |
| Self-guided walk | Follow resort paths to Portofino Bay; check spa arrival time |
| Concierge-arranged transport | Concierge will advise options if available |
On arrival: check-in, gratuities and spa policies
Mandara Spa operates under its own policies for arrival time, late arrivals, cancellations and gratuities. Ask the concierge to share Mandara Spa's current policies when you make a booking.
If you have accessibility needs, medical questions, or pregnancy-related concerns, disclose them when booking so the spa can recommend appropriate treatments or accommodations.
- Confirm Mandara Spa arrival time and recommended early check-in window
- Ask about cancellation and late-arrival fees when booking
- Declare any medical conditions, pregnancy, allergies, or mobility needs in advance
| Topic | What to ask when booking |
|---|---|
| Cancellation policy | Ask about fees and required notice period |
| Late arrival | Confirm whether treatment time will be shortened or fee applied |
| Accessibility / medical | Provide details so spa can adapt treatment or advise restrictions |
Costs, payments and tipping
Mandara Spa sets treatment prices and payment methods; the concierge can provide current pricing when you request a booking. Spa arrivals typically accept major credit cards, but confirm acceptable payment types directly with Mandara Spa.
Tipping practices for spa services are specific to the spa; ask Mandara Spa or the concierge whether gratuities are included or should be left separately for therapists or salon staff.
- Treatment prices: set by Mandara Spa (check when booking)
- Payment methods: confirm with Mandara Spa (major cards generally accepted)
- Gratuities: check spa policy; if not included, standard spa tipping practices apply
| Item | Who sets it |
|---|---|
| Treatment price | MANDARA SPA (Portofino Bay) |
| Payment method | MANDARA SPA — confirm on booking |
| Tipping policy | MANDARA SPA — ask at time of booking |
How Mandara Spa bookings affect your Royal Pacific plans
Scheduling a spa treatment may affect park plans, Early Park Admission use, or dining reservations. If you plan to use your Universal Express Unlimited benefit or arrive at the theme parks the same day as a spa appointment, plan timing accordingly.
If you need to modify room arrival or departure plans because of spa appointments, discuss options (late check-out or early check-in) with Royal Pacific front desk; standard check-in is 4:00 PM and check-out is 11:00 AM.
- Standard hotel check-in: 4:00 PM; check-out: 11:00 AM
- Confirm spa appointment time before booking park tickets or dining
- Use Royal Pacific concierge to coordinate spa bookings with other on-site services
| Hotel timing | Why it matters |
|---|---|
| 4:00 PM check-in | If you want a spa before check-in, allow time for transfer and luggage storage |
| 11:00 AM check-out | If you schedule a spa near check-out, confirm where you’ll store luggage or change |
| Early Park Admission / Universal Express | Plan spa times so you don’t miss park perks or reservations |
